Refunds

The EU 14-day pro-rata refund policy, how it's calculated, and what's not refundable.

DevUpdate.io ships from the EU, so the 14-day right of withdrawal applies to first-time subscriptions: cancel within 14 days of purchase and you're entitled to a pro-rata refund based on AI credits not yet consumed.

The formula #

refund = payment × (1 − credits_used ÷ credits_included)

Zero credits used → 100 % refund.
Half the credits used → 50 % refund.
All credits used → no refund is due.

You can preview the exact refund amount in Settings → Subscription → Request Refund before confirming.

What's eligible #

First-time subscription purchase (Hobbyist → Professional, or Hobbyist → Team), within 14 days.
Annual upgrades within 14 days.

What's not refundable #

Renewals. A subscription that renews at the end of its period is not treated as a new purchase under the withdrawal right.
Metered overage / top-up credit packs. These are consumed immediately on purchase and are non-refundable.
Refunds requested after the 14-day window. We can sometimes offer partial refunds outside this window at our discretion — email us if your case is unusual.

Why we have this policy #

We bias toward making the refund easy. The refund preview in settings is deliberately self-serve so you don't have to email anyone for the calculation. If anything in the math looks wrong, write to info@devupdate.io with your account email and we'll sort it out.