Refunds

DevUpdate.io ships from the EU, so the 14-day right of withdrawal applies to first-time subscriptions: cancel within 14 days of purchase and you're entitled to a pro-rata refund for the part of your billing period that hasn't elapsed yet.

The formula #

refund = payment × (1 − days elapsed ÷ days in billing period)

• Withdraw on the day of purchase → effectively a 100 % refund.
• 7 days into a monthly plan → roughly 77 % back.
• 7 days into an annual plan → roughly 98 % back (the elapsed share of a year is tiny).

You can preview the exact refund amount in Settings → Subscription → Request Refund before confirming.

What's eligible #

• First-time subscription purchase (Hobbyist → Professional, or Hobbyist → Team), within 14 days.
• Annual upgrades within 14 days.

What's not refundable #

• Renewals. A subscription that renews at the end of its period is not treated as a new purchase under the withdrawal right.
• Refunds requested after the 14-day window. We can sometimes offer partial refunds outside this window at our discretion; email us if your case is unusual.

Why we have this policy #

We bias toward making the refund easy. The refund preview in settings is deliberately self-serve so you don't have to email anyone for the calculation, and the time-based formula means nothing you did in the app changes what you get back. If anything in the math looks wrong, write to info@devupdate.io with your account email and we'll sort it out.